Scheduling
Questions:
How
Do I Make an Appointment?
Our office hours are Monday through Friday, 8:30 am - 5 PM. For your
convenience, you may schedule an appointment at any of our locations
by calling (251) 450-3700. What
if I Need to Reschedule?
Emergencies or other unforeseen circumstances may arise and it
may be necessary to reschedule your appointment. We apologize
for any inconvenience
this may cause and appreciate your patience. If you cannot keep
your appointment, please notify us as soon as possible.
What
if I Have an Emergency Situation?
If you have an emergency situation and feel you need to be seen
immediately, please call the office and arrangements will be made.
We are available
and on call 24 hours a day for emergencies.
Test
& Medication
Questions: When
is the Best Time to Call About My Prescriptions or Refills?
Prescriptions and refills of medication will be issued only during
office hours. All calls concerning refills need to be placed at
least 48 hours prior to the time you take the last of the medication.
Please have your pharmacist's telephone number available.
Who
Should I Call About my Test Results or to Schedule a Test?
Questions concerning studies or scheduling of tests should be directed
to a medical assistant. When calling the office for test results,
please give us a minimum of five working days after testing to
have them for you.
Who
Should I Call with Questions About my Medication?
All calls concerning medication and any medical questions should
be directed to a nurse. Your call will be returned as soon as possible
and in the order in which it was received.
Insurance
Questions:
What
Forms of Insurance do you Accept & do I Need to Pay a Co-Pay or
Deductible?
We participate in several different healthcare plans. Please be sure
your plan authorizes you to see our doctors. As a courtesy to our
patients, we file all insurance claims. You will be required
to pay any deductible or co-pays at the time of
service.
Will
my Insurance Cover the Cost of my Visit?
Your insurance may cover a portion or all of the fee, however,
full payment of your bill is your responsibility. We cannot
hold an other
party or insurance company responsible for payment.
What
if I do not have Acceptable Insurance?
Patients who are not covered by insurance plans for which we
are providers and those who do not provide evidence of insurance
will
be required to pay when services are rendered. Financial arrangements
that are acceptable to both parties can be made by calling our
business office.
What
if my Insurance Company Requires a Referral Authorization?
If your insurance company requires referral authorization by
a Primary Care Physician, please obtain the referral number
prior to your office
visit. If you do not have an authorized referral, you will
be responsible
for all services rendered in association with your office visit.
Medical
Records
Questions:
How
Can I Obtain my Medical Records?
The law requires that we have a patient's signature on file in order
to release medical records.
What
do I need to do to get my Medical Records?
Please contact our Medical Records Clerk at least two weeks prior
to the day you need your records. You must sign a release when
the records are given to you or mail us a letter with your
signature,
social security number, and date of birth, stating you need your
records released. Please be sure to include the name and address
of the party to whom you need the records mailed.
Who
has Access to my Records for Workman's Compensation?
If you are a worker's compensation patient, your compensation
carrier has access to your records at anytime without your
permission.
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